Stitching It Together

Claim administration is growing increasingly reliant on claim systems, which provide tools to enable the adjuster to schedule work efficiently, record claim management activities and decisions, and retain information that is available on a real-time basis. In addition, these systems allow adjusters to manage the financial aspects of a claim that are critical to the insurer, third-party administrator (TPA), or corporation. To successfully develop, implement, and enhance such systems requires a cohesive partnership between the claim organization and the IT department. These two groups must combine their efforts and share a vision as to how the claim system will be used in order to create an effective end product and meet the needs of all parties involved.

Environmental forensics plays a critical role in determining responsibility for cleanup-related environmental claims. The goal of this methodology is to determine what contaminants are present, who caused the contamination, and when and how the contamination occurred. Because cleaning up contaminated properties is very costly, it is absolutely necessary to fully investigate the sources responsible for the property’s contamination.